FAQs About Our Services

For news and announcements, please check our social media channels or contact the relevant service for more information. You’ll find frequently asked questions for each service below.


North Lanarkshire Heritage Centre

Arts & You Community Arts

Airdrie Town Hall & Motherwell Concert Hall & Theatre

Summerlee Museum of Scottish Industrial Life

CultureNL Libraries

North Lanarkshire Heritage Centre




What are your opening hours?

North Lanarkshire Heritage Centre is open Monday – Saturday, 9.30am – 4.30pm.

The heritage centre will be closed between 25 December and 2 January.


What events are on at North Lanarkshire Heritage Centre?

A list of events for 2019 can be found here.


How do I/How much does it cost to research family history?

Our archives are free to search, however additional services are also available at a charge. More information can be found here.

CultureNL Arts




What classes/courses are available?

Information on our courses can be found here.


When do classes start/end for the next term?

Classed for the next Arts & You term run from January – July 2019. For more information on classes, please click here.


Do you have availability for classes in 2019?

We are currently enrolling for classes for the January – July 2019 Arts & You Programme. You’ll find a list of our classes here.


How do I book a class/course?

The team can be contacted on 01236 632828.

Airdrie Town Hall & Motherwell Concert Hall & Theatre

@atAirdrieTownHall           @AirdrieTownHall

@MotherwellConcertHall   @MotherwellVenue

How do I book tickets?

Tickets can be booked online by clicking here or over the phone by calling our box office on 01698 403120.


What events are on?

A full list of what’s on entertainment events at Airdrie Town Hall & Motherwell Concert Hall & Theatre can be found here.


What time does an event start/when should I arrive?

Please check your ticket for the event start time. Doors open 30 minutes before the show begins.


How do I book the venue?

For venue hire enquiries, please contact the Venue Manager on SmartCr@culturenl.co.uk


When/Where can I collect my tickets?

You can collect your tickets for both venues from our box office at Motherwell Concert Hall & Theatre. The box office is located on the Airbles Road side of the building. If you need to speak to someone at our box office, please give them a call on 01698 403120.


How much is an event?

Prices vary per show, be sure to check the event page for more information. You’ll find a full list of our events here.


Where can I park?

There is limited parking at Airdrie Town Hall & Motherwell Concert Hall & Theatre.

We recommend arriving early or considering alternative transport. You’ll find more details about our locations below or check out Traveline for travel options.

Airdrie Town  Hall

Motherwell Concert Hall & Theatre 

Summerlee Museum of Scottish Industrial Life




What events are on?

You’ll find a full list of events at Summerlee Museum here.


How do I book an event?

Please call 01236 856150 to book an activity.


How much does it cost to visit Summerlee Museum?

Entry to Summerlee Museum is free, with small charges for some activities.


Is there parking available?

We have limited parking available close to the museum entrance and good transport links in the surrounding area.

You’ll find more details about our location here or check out Traveline for travel options.


What are the museums opening times?

Summerlee Museum is open 7 days a week:

From 1 March through to 31 October, 10am to 5pm

From 1 November to 28 February, 10am to 4pm

The museum will be closed on 25th Dec and 26th Dec as well as 1st and 2nd Jan.


How do I hire out camera equipment?

Our forms for hiring out the studio/equipment can be found here.

CultureNL Arts

How do I hire out camera equipment?      

Our forms for hiring out the studio/equipment can be found here.


CultureNL Libraries




What are the library opening hours over the Christmas and New Year period?

Library opening times can be found here.


How do I request my library password or reset my password?

To request a password for your library account (which is also required to access BorrowBox), please complete our online form – you’ll find it here. Our staff will process your request as soon as possible during office hours.

To reset your password please click here.  Alternatively, please email libraries@culturenl.co.uk with your name, library card number and date of birth. Our staff will assist you as soon as possible during office hours.


How can I renew the items I have out on loan?

You can renew your items online by logging into your account here.

Alternatively, you can visit or call your local library during our opening hours. You’ll find library opening times here.

Please note our festive opening times above.


How long do I have to collect a reservation from my local library?

Our reservations are held for library customers for 7 days from the day it arrives at the pick-up location library.

If you’ll not make it with this time period, please contact your local library – in some circumstances it may be possible to hold the item for a few extra days.


How can I access library services over the holiday period?

Our eLibrary services are available 24/7. You can access our eBook and eAudiobook services via the BorrowBox app and our eMagazines via the RBdigital app. For more information on how to access these services, click here.


Will regular library activities be on over the Christmas period?

Our regular activities will end for the festive period, before restarting in 2019. For information about an activity, please contact the relevant library for more information. Library contact information can be found here.