Ticket Sales Terms & Conditions

Ticket Terms and Conditions

Once purchased, tickets cannot be exchanged or refunded.

In the event of a performance being cancelled, the face value of tickets and any booking fee will be refunded.

Tickets may be accepted for resale by the Advance Booking Office but can only be resold after all other tickets have been sold for that performance. Culture NL Ltd does not guarantee that unwanted tickets will be resold.

Culture NL Ltd reserves the right to alter the venue, date or time of the event without notice.

At the performance, late comers will not be admitted until a suitable break in the performance, which may be the interval.

At the performance, the use of photographic or recording equipment is strictly prohibited.

Smoking, including Electronic cigarettes, is not permitted in any Culture NL Ltd facility.

Mobile telephones and pagers should be switched off before entering the auditorium.

At all performances, inappropriate behaviour in relation to the type of event which causes disruption or spoils the enjoyment for other patrons, will result in the offending party being asked to leave the venue.

Management have the right to refuse admission at any time without refunds applying in accordance with the Culture NL Ltd Management rules.

Culture NL Ltd Management Rules apply at all Culture NL Ltd facilities.


Ticket discounts and concession

We offer discounts on some of our productions.  We try to keep our ticket prices as low as possible. In addition, we may offer discounts and concession prices for some of our shows.

We will always clearly show all discounts and concession prices available with the show information.

Please note that discounts and concession prices are not always available for all shows taking place in Culture NL Ltd venues.

Ticket discounts may be available from the Advance Booking Office that are not available online.

Concession prices apply to under 25s, Young Scot card holders, benefit claimants, full time students, widows/widowers, pensioners, Skill Seekers, Prince’s Trust Carers Card holders, Income Support claimants, Working Tax Credit claimants (but not Family Credit claimants) and Passport to Leisure card holders