Library FAQs

Which libraries are opening and when?

Coatbridge and Cumbernauld libraries reopened on Monday 31 August 2020. Airdrie Library reopened on Monday 7 September and Motherwell Library reopened on Wednesday 16 September. Bellshill Cultural Centre Library will reopen on Tuesday 29 September and Kilsyth Library will reopen on Wednesday 30 September.

We will announce when further libraries are opening in due course.

 

What are the library opening hours?

The opening times for Coatbridge, Cumbernauld, Airdrie and Motherwell Libraries is Monday to Friday, 10am to 4pm.

Bellshill Cultural Centre Library will be open Tuesday and Thursday, 12pm – 4pm and Wednesday and Friday from 10am – 2pm. Kilsyth Library will be open Wednesday and Friday from 10am – 1pm and 2pm – 4pm. We are working toward opening more days during the week and hope to do so in the near future.

 

Will all parts of the libraries be open?

Only the ground floor of Airdrie Library will be open at this time. The Discovery Room at Airdrie remains closed.

Mandatory work is currently underway at Motherwell Library on the roof and stonework. Only the ground floor will be open during the works which will take several months. We apologise for any disruption during this time.

Only the ground floor of Kilsyth Library will be open at this time.

 

Do I have to wear a mask?

Wearing a face mask in a library is now mandatory across Scotland, therefore you will be required to wear one to access the library, unless you are exempt on medical grounds.

 

Will you provide customers with hand sanitising facilities?

Hand sanitiser will be available at the entrance. All visitors must sanitise their hands on entry and exit.

 

Will staff be wearing PPE?

Staff will be wearing masks and gloves appropriate to the tasks they are carrying out.

 

Will there be screens at counters/service desks?

Yes, Perspex screens will be fitted to each of our main counters.

 

Is there a maximum number of people allowed in at any one time?

Yes. This will vary from library to library. Information on the maximum number of people allowed in at any one time will be clearly displayed.

 

Can a family group come into the library?

Yes, as long as they maintain social distancing from other customers.

 

Can I browse for books in the library?

Yes, but we would encourage you to browse more with your eyes in order to avoid coming into physical contact with too many items.

 

Can I still requests book?

At this time the request service has been suspended.

 

Is there a limit to the time I can spend in the library?

There are no chairs or tables available to enable social distancing, and with limited capacity, we would ask that customers consider others and perhaps limit their time when browsing for books.

 

Will you be able to use PCs when you reopen?

Yes, but access will be limited to 50 minutes per session at Airdrie Library, Coatbridge Library, Cumbernauld Library and Motherwell Library. 30 minute sessions will be available at Bellshill Cultural Centre and Kilsyth Library. We advise you phone ahead to book a session as PC availability is limited. To book, please call the library you wish to use:

 

Coatbridge Library – 01236 856444

Cumbernauld Library – 01236 632702

Airdrie Library – 01236 758070

Motherwell Library – 01698 332626

Bellshill Cultural Centre Library – 01698 346770 

Kilsyth Library – 01236 632880

 

Can you help me to use a PC?

We cannot offer help while the customer is sitting at the PCs. If help is required, the customer must step a minimum of 2 metres away from the PC and 2 metres away from any other user while the member of staff is working there.

 

Do I have to pay overdue charges?

All items on loan before our libraries reopened will be exempt from overdue charges.

 

I have overdue loans. Can I return these to any library?

You can return them to any library that has reopened. Alternatively you can renew them online by clicking here.

 

Why aren’t you reopening all libraries from the same date?

We are opening our libraries on a phased basis to ensure they are as safe as possible for our customers and staff.

 

Will a full timetable of activities be available when libraries reopen?

No, due to COVID restrictions on social gatherings no group activities will take place in our libraries for the foreseeable future.

 

What cleaning procedures will you have in place when libraries reopen?

All touch points will be cleaned regularly. Main counters will be wiped down regularly and computers and computer stations will be cleaned after every booking.

 

How will the computers be sanitised?

They will be cleaned using wipes and spray between each use.

 

How will the books be sanitised?

All books returned to the library will be quarantined for 72 hours before being placed back into general stock or reissued.

 

Will public toilet facilities be available in libraries?

Our toilets will remain closed.

 

Will vending facilities be available?

Vending facilities will not be available.

 

I’m a library member but can’t remember my online password. How do I get it reset?

If you have forgotten you password, you can contact us via our website to get it reset. To reset your password, click here.

 

How do I access digital library resources?

Our digital resources are available 24/7. You can access digital library resources such as eBooks, eAudio and eMagazines by clicking here.