Summerlee FAQs

What are the opening hours?

We are open 7 days, 10am – 4pm.

 

Do I need to book in advance?

There is no need to book general admission tickets for Summerlee Museum.

 

Can I visit Summerlee Museum as a big group?

If you are visiting Summerlee Museum with a group of ten people or more, or with a school group, please call 01236 638460 to book in advance.

 

Will you be checking people’s temperature before they enter the site?

No, based on the current government guidance and advice, we won’t be checking people’s temperature.

 

Will all of the museum facilities be open?

You’ll be able to enjoy all parts of the museum, indoors and outdoors. We are beginning a phased approach to re-opening the mine. Please call the museum on 01236 638460 to check availability for Mine Tours.

 

Will I be able to enjoy a ride on the tram?

It wouldn’t be a day out at Summerlee Museum without a trip down the tramway!

The tram service is now running with more seats available. Tickets include two single journeys, so visitors can pick up the service at either end of the line or have a hurl up and down.

 

Will toilet facilities be available?

Our toilet facilities will be open, with limited capacity to enable social distancing. Our team will be carefully managing these areas so there may be a short wait to use the facilities. All our washrooms will be cleaned thoroughly and regularly throughout the day for your safety.

 

Do I need to wear a face covering?

We continue to follow the latest government guidelines in relation to coronavirus. As part of this, we encourage our visitors to wear a face covering in indoor public places (unless exempt). Our staff continue to wear face coverings (unless exempt) and safety measures such as screens, signage and hand sanitising remain in place to help reduce the spread of the virus.

 

Will staff be wearing PPE?

Staff will be behind Perspex screens in the shops and café, however those staff with health conditions will not be required to wear face coverings.

 

Will the gift shop and sweet shop be open?

Yes, but we will be limiting the number of visitors to adhere to social distancing. We prefer payments by card when making a purchase. Based on the current government guidance and advice, all visitors will be required to wear face coverings when in the museum, café and shops. We are unable to provide face coverings to visitors.

 

Will the café be open?

The café is open 7 days, 10am – 3:30pm (last hot food order 3pm)

In line with government guidelines, we have implemented social distancing markers and there will be a limited number of staff working on each shift. For your safety our café will serving a reduced menu and all food items should be consumed in the café at our socially distanced tables or outside at the picnic tables.

Visitors will also be required to wear a face covering in line with the latest government guidance. Summerlee Café staff behind the Perspex screens will not be required to wear face coverings.

We are unable to provide face coverings to visitors.

 

Can I still use cash in the museum?

The café and shops will be operating on a cashless basisaccepting card payments, including contactless payments, which would be our preference for everyone’s safety.

 

Will the picnic areas be open for us to bring our own food?

Our outdoor picnic areas will be open.

 

Will I be able to take a rest / break as I move around the museum?

Our outdoor seating areas will still be available to use as rest stops while you move around the museum, however we have removed indoor seating in order to free up space for social distancing.

We still have three wheelchairs available which will be cleaned before and after each use. They are available on a first come basis.

 

Will I be able to use the lift?

We will be managing the use of our lift. A maximum of two people, from the same group, can use the lift at any one time.

 

Will there be special hours for visitors with Autism, learning difficulties, anxiety, disabilities or additional needs and those who consider themselves to be vulnerable to COVID-19?

The exhibition hall at Summerlee Museum is a noisy environment. If there is a demand for a quieter session, we will introduce this. Let us know once you have visited if there is anything else we could do.

 

I don’t feel comfortable returning yet. How can I engage with the museums, so I don’t miss out?

We will be continuing our digital offer including online information about some of our museums, galleries and exhibitions. You can also read stories from our museums and galleries and view highlights from our digitised collections online.

You can also explore our Exhibition Hall (360 view by Mallard Productions).

 

If you have any questions when planning a visit, which are not answered by our website or FAQs, please call or email in advance and we will help support you as best we can.