North Lanarkshire Heritage Centre FAQs

North Lanarkshire Heritage Centre

When are you reopening?

North Lanarkshire Heritage Centre reopened on Thursday 10 September 2020. There is no charge for visiting the museum.

 

What are the opening hours?

The museum is open Monday – Friday, 10am – 12.30pm and 1.30pm – 4.00pm and Archives and Local studies are open for bookable slots in the morning and afternoon.

We hope to gradually increase our hours but want to make sure we keep staff and visitors safe, while we get used to the new ways of working.

 

How do I book?

We are limiting numbers so you are welcome to book but it isn’t essential if you are coming to visit the museum exhibition space, tower and garden.

If you wish to visit archives and local studies you will need to book a slot. This is so we can get your resources ready for you and to ensure a safe environment for you and our staff.

Book online or over the phone by calling 01698 274590 during our opening hours.

 

How long can I stay when I visit the reading room?

You can choose from two sessions, 10am to 12pm or 2pm to 4pm.

 

I have booked a visit to the museum and I’m now unable to visit. What shall I do?

We would really appreciate if you would let us know so we can offer your slot to someone else. Please contact heritagecentre@culturenl.co.uk with your name, date and time of visit.

 

Will I be asked to provide personal details when I visit?

In line with government guidance, we are collecting your name and contact details to support the NHS Trace and Protect process for controlling the spread of Covid-19.

This data will be only be made available to the NHS to help contain the spread of the virus if an outbreak is identified within our museum. Read our Privacy Notice.

 

Will there be a maximum number allowed in the museum?

We are limiting the number of visitors to ensure that everyone has a safe and enjoyable visit. Please follow staff instructions about moving around the museum during your visit.

 

Will you be checking people’s temperature before they enter the site?

No, based on the current government guidance and advice, we won’t be checking people’s temperature.

 

What should I do if I feel unwell with Covid-19 symptoms during my visit?

If you develop Covid-19 symptoms such as a high temperature, a persistent cough or loss of sense of small /taste while at the Heritage Centre, you should take the following steps:

  • Ask a member of our staff for assistance
  • Avoid touching anything
  • Return home or ask for assistance with making arrangement for your return home
  • Follow government guidance on self-isolation and testing

 

Do I need to wear a face covering?

Face coverings are mandatory in museums and libraries in Scotland.  Visitors will therefore have to wear a face covering while inside the Heritage Centre.

We are unable to provide face coverings to visitors.

 

Will staff be wearing PPE?

Staff will be behind Perspex screens and will be wearing masks while in public spaces in the museum and archive.

 

Will toilet facilities be available?

Our toilet facilities will be open to visitors, with limited capacity to enable physical distancing.  We have put enhanced cleaning in place for your safety.

 

Will I be able to make a purchase from your shop?

We will be offering a small selection of gifts, cold drinks and snacks for purchase.

 

Can I still use cash in the museum?

Yes, you will be able to pay by cash but you can also pay by chip & pin or over our electronic payment system.

 

Will a picnic area be open for us to bring our own food?

You are welcome to eat and drink in the garden or on the seats at the front of the museum. It will not be possible for you to eat and drink in any indoor areas.

 

Will I be able to take a rest / break as I move around the museum?

We will offer physically distanced indoor seating.

For your comfort we have a clean wheelchair available to make use of during your visit. .

 

Will I be able to use the lift?

We have a lift available to all floors of the building, which we ask visitors to use one at a time unless they are from the same household.

 

Will all of the museum facilities be open?

The museum will be fully open however, we won’t have any group sessions and activities until it is safe to do so.

 

Will the reading room operate as usual?

You will be able to use all our archives and local studies resources including Public Access Computer and microfilm reader.  However you can only view pre-ordered records and resources and we have made changes to our reprographic services.

Unfortunately, we are currently unable to offer any detailed assisted research.

 

What should I bring with me when visiting the reading room?

  • You will need to bring a face mask, which you are required to wear for the duration of your visit
  • Please bring your own laptop if required. This needs to be fully charged as we cannot provide recharging facilities.
  • You should bring your own note paper and pencils.
  • Bring your own camera or phone if you wish to take any copies.
  • Bring your own magnifying tool if required.

 

I don’t feel comfortable returning yet. How can I engage with North Lanarkshire’s heritage, so I don’t miss out?

We will be continuing our digital offer including our popular archives & local history talks and workshops as well as expanding our popular Flickr gallery

You can also read stories from our museums and galleries and view highlights from our previous exhibitions on our CultureNL Museum website.

Online Services

If you have any questions when planning a visit, which are not answered by our website or FAQs, please call or email in advance and we will help support you as best we can.